No Return and Cancellation Policy

Important Notice

No Return Policy

Why We Don't Accept Returns

Our products are:

• Made fresh to order using organic, perishable ingredients
• Prepared in small batches to ensure quality
• Food items that cannot be resold for health and safety reasons
• Custom-made according to your specifications

No Returns Accepted For

• Change of mind or preference
• Incorrect address provided by customer
• Customer unavailable during delivery
• Natural variations in handmade products
• Products consumed or partially consumed
• Orders placed with wrong delivery details

Order Cancellation Policy

When You Can Cancel

Limited cancellations are allowed ONLY under these conditions:

• Within 30 minutes of order placement if production has not started
• Before preparation begins - typically within 1-2 hours of ordering
• For advance orders - at least 24 hours before scheduled delivery/pickup

When You Cannot Cancel

• Once baking/preparation has started
• Same-day orders after the 30-minute window
• Orders already dispatched for delivery
• During peak seasons (festivals, holidays)
• Custom or special occasion orders once confirmed

Cancellation Process

To request a cancellation:

1. Call us immediately at +91 96888 74157
2. Provide your order number and contact details
3. Cancellation must be confirmed by our team
4. Refunds (if applicable) will be processed within 5-7 business days

Quality Guarantee

While we don't accept returns, we stand behind the quality of our products. If you receive a product that is:

• Damaged during delivery (with photo evidence)
• Significantly different from what was ordered
• Spoiled or contaminated upon delivery
• Missing items from your order

Please contact us immediately at +91 96888 74157 within 2 hours of delivery and we will work to resolve the issue.

What We May Offer Instead

In cases of genuine quality issues, we may offer:

• Replacement product of equal value
• Store credit for future orders
• Partial refund in exceptional circumstances

Note: Solutions are offered at our discretion and based on the specific circumstances of each case.

Refund Processing

When refunds are approved:

• Processing time: 5-7 business days
• Refunds will be made to the original payment method
• Transaction fees (if any) are non-refundable
• You will receive email confirmation once processed

Force Majeure

We are not liable for order delays or cancellations due to:

• Natural disasters or extreme weather
• Government restrictions or lockdowns
• Power outages or equipment failures
• Supplier shortages of key ingredients
• Other unforeseen circumstances beyond our control

In such cases, we will notify you promptly and work together to find a suitable solution.

Customer Responsibility

To avoid issues, please:

• Double-check your order details before confirming
• Provide accurate delivery address and contact information
• Be available during the estimated delivery time
• Inspect products upon delivery and report issues immediately
• Store products properly according to our instructions

Contact Us

For urgent order-related issues or cancellation requests: